MAYOR’S OFFICE OF
COMMUNICATIONS
55 Trinity Avenue, Suite 2500
Atlanta, Georgia 30303 |
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| CONTACT: |
Sandra Allen Walker, Director |
| Office |
404-330-6395 |
| Cell: |
404-925-1666 |
| E-mail: |
swalker@ci.atlanta.ga.us |
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or |
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LaChandra Butler |
| Office: |
404-330-6248 |
| Cell: |
404-886-2334 |
| E-mail: |
ldbutler@ci.atlanta.ga.us |
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December 17, 2003 |
CITY RELEASES
CITIZEN SATISFACTION SURVEY END-OF-YEAR REPORT
Mayor Shirley Franklin released today the Citizens Satisfaction
Survey
End of Year Report. The report is a compilation of the quarterly
surveys conducted by the Carl Vinson Institute at the University
of
Georgia to gauge the level of satisfaction with city services
among
city residents.
Mayor Franklin said, "The responses we receive in these
surveys have
been extremely useful to us as we move forward with our efforts
to
improve the efficiency and effectiveness of City services. I
am
grateful to those people willing to spend twenty minutes on
the phone
to provide us input on our services."
"The message from this report is that we have a lot of
work to do to
improve our services. While we have made progress in some areas,
I am
particularly concerned with the fact that many of our residents
are
unsatisfied with the quality of our police protection. I am
hopeful
that by adding another 100 officers to the force this year we
can
continue to improve public safety and ultimately the public's
impression of the job we are doing", said Mayor Franklin.
The Citizen Satisfaction Survey is conducted every three months
and
includes responses from 600 randomly selected Atlanta residents.
The
end of year report provides breakdowns of survey responses by
council
district.
The Citizen Satisfaction Survey End of Year Report is available
in the Government News & Updates section on the City's homepage
or at: http://www.atlantaga.gov/Mayor/SpecialReports.aspx.
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