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Transition & Implementation

In 1999, the City opted to privatize the operation of its drinking water system. United Water Services was awarded the contract to provide drinking water to Atlanta residents. In 2003, the City reclaimed operation of its drinking water systems. The Bureau is committed to, and has planned for, a seemless transition from the private water contractor to City operation. Although terms of the agreement with the private water contractor provide for a 90-day period of transition, contingencies and a rapid deployment plan have been developed to ensure customer always receive quality service. The transition plan covers all areas of operations, including those considered most critical - security, personnel, and emergency contract procurement.

 
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