Personnel and Organization
People are the heart of the new Bureau. The leadership team consists
of City employees with many years of experience with the Atlanta
Water System, and with the technical knowledge and people skills
necessary to start and operate the Bureau successfully. Supporting
this leadership will be an experienced staff of employees whose
performance will be judged by their achieving success in meeting
the Bureau's defined goals. Delivering best-in-class services demands
a team, well thought-out organization. Changes have been made over
past City water operations, including redefining job duties, eliminating
redundant tasks, improving resource allocations and seizing opportunities
to cross-train employees.
Goals for the Bureau include:
- Creating a higher employee-to-supervisor ratio
- Lowering the amount of overtime by adjusting shifts
- Implementing a recruiting and retention strategy to gain and
keep good quality employees
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